Merit Field Investigator – Santam 107 views0 applications

Merit Field Investigator – Santam

Location: Auckland Park, Johannesburg 

What will you do?Santam Archives | Estate Living

Santam’s Merit Claims department has  positions available for a Merit Field Investigator specialising in vehicle theft claims. The role is based in Auckland Park, Gauteng.

Merit Field Investigator will ensure that all flagged and segmented claims are comprehensively investigated to achieve conclusive results. The successful incumbent will maintain credibility by ensuring that all investigations are conducted in accordance with the Santam Claims Policy and Philosophy and Standard Operating Procedures and appropriate forensic investigation practices.

What will make you successful in this role?


  • Handling of disputes that could arise between Motor merit field and intermediaries and / or claimants.
  • Investigate and collate information on flagged claims.
  • Conduct a field investigation on the claim.
  • Review the claims documents and photos to validate the claim.
  • Handle claim queries within the agreed service levels.
  • Handle customers effectively and fairly in line with TCF.
  • Finalisation of completed investigations within the agreed turnaround times.
  • Regular liaison with management and staff at all levels of the company regarding high risk claims escalated/ flagged.
  • Consultation with clients, Third parties, Business and Business Partners on a continuous basis regarding fraud and irregularities.
  • Regular liaison with counterparts at other insurers.
  • Regular liaison with Santam Forensic Services.
  • Maintaining relationships with external resources as part collaboration, source of information and investigation purposes.



  • Matric / Grade 12
  • Minimum 3 years’ vehicle theft
  • 2-3 years’ short term claims experience 
  • Strong experience of motor claims investigations



  • Investigative skills 
  • Strong analytical abilities to evaluate trends objectively
  • Claims settlement of a complex nature
  • Excellent customer service skills and proven experience
  • Motor and Quality management insurance knowledge

Personal Attributes

Business insight – Contributing independently
Manages complexity – Contributing independently
Plans and aligns – Contributing independently
Manages conflict – Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation – Contributing independently
Customer focus – Contributing independently
Drives results – Contributing independently
Collaborates – Contributing independently
Being resilient – Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

CLOSING DATE: 22 February 2021

Our commitment to transformation


The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group’s Employment Equity plan and targets will be considered as part of the selection process.

How to apply

Click here to apply

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