Nedank – DM : Auditors 68 views0 applications

Nedank – DM : Auditors

Closing date: 07 February 2019Image result for auditor

Location: Durban

Job Purpose

Nedbank Debtors Management is currently recruiting for an Auditor.

To review account limits as allocated by workflow based on pre-determined triggers and credit risk assessment in order to mitigate risk for Nedbank, in addition  by adhering to the prescribed mandate and credit policy.

 

Job Responsibilities

  • Evaluate affordability and credit risk by executing limit reviews and credit assessment.
  • Maintain limit review quality by adhering to the productivity standards.Improve compliance with Nedbank policies and procedures by executing required training continuously.
  • Ensure to verify the client for security purposes by comparing given information with the information on the system according to Nedbank best practice client confidentiality policy.
  • Ensure adherence to 90% Quality Assessment for outbound calls by adhering to the prescribed guideline.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • Eliminate impairments and credit loss ratio by assessing client behaviour on the account.
  • Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
  • Contribute Business Unit cost saving strategy by adhering to the costs limit set by management.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Provide feedback to clients by responding to requests and queries within the agreed turnaround times.
  • Contribute to building of intellectual capital of the team by knowledge sharing with team.
  • Build and maintain effective working relationships with clients by providing assistance on credit related matters.

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Diploma: Bank Credit Management , Matric / Grade 12 / National Senior Certificate

Type of Exposure

  • Working with a group and individually to identify alternative solutions to a problem
  • Capturing data
  • Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
  • Checking accuracy of reports and rec
  • Communicating internally
  • Managing conflict situations
  • Building and maintaining effectiv3e relationships with internal and external clients
  • Sharing information in different ways to increase internal stakeholders understanding
  • Managing customer expectations
  • Comparing two or more sets of information
  • Interacting with diverse people
  • Interacting with external clients
  • Tracking cost against a budget
  • Working in a fast passed environment
  • Self management
  • Working in a team
  • Working with spread sheets

Minimum Experience Level

1 year experience in Credit or Call Centre environment

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Banking knowledge
  • Banking procedures
  • Business principles
  • Business terms and definitions
  • Data analysis
  • Governance, Risk and Controls
  • Microsoft Office
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business writing skills
  • Product Knowledge
  • Cluster Specific Operational Knowledge

Behavioural Competencies

  • Communication
  • Collaborating
  • Customer Focus
  • Decision Making
  • Work Standards
  • Managing Work

Apply here

Click here to apply

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