POS Consultant – Nedbank 120 views0 applications

POS Consultant – Nedbank

Closing date: 21 June 2019Image result for POS consultant nedbank
Location: Nedbank Newton Park Campus: Port Elizabeth
Nedbank Retail Card, Payments & Transactional
Job Purpose

We are looking for a Technical Consultant to ensure that all POS devices are installed and functional by monitoring and maintaining the installation and technical requests within the specified Service Level Agreements to external and internal customers to achieve Nedbanks customer service objectives..

Job Responsibilities
  • Manage service delivery by providing first line and after hours support on a seven day standby week according to Service Level Agreements.
  • Ensure monthly audits are completed by adhering to Nedbank’s process and compliance requirements.
  • Measure availability of  POS devices by means of reports and benchmark percentage uptime agreed to (including downtime due to mechanical defects).
  • Ensures that technical issues are resolved by logging maintenance call with relevant vendors.
  • Adhere to service level agreements by delivering on a one hour response time when there is an out-of-service POS device.
  • Comply with governance in terms of legislative and audit requirements; policies; procedures and processes as required for the POS devices.
  • Mitigate risk by reporting any deviations from standard operations to management.
  • Escalate service failures by reporting to line manager
  • Build and maintain relationships with vendors and suppliers by adhering to service level agreements and internal processes and procedures.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • Build internal relationships by sharing feedback and participating in knowledge sharing sessions with stakeholders.
Minimum Experience Level
  • 3 years’ experience in POS installations and Maintenance
  • Valid Driving License
  • Your own Reliable Vehicle
Essential Qualifications – NQF Level
  • Matric / Grade 12 / National Senior Certificate
Preferred Qualification
  • National Certificate NQF Level 5
Type of Exposure
  • Completing various administrative duties (e.g. answering phones; making copies; filing)
  • Managing conflict situations
  • Comparing two or more sets of information.
  • Communicating internally
  • Tracking cost against a budget
  • Capturing data
  • Checking accuracy of reports and records
  • Building and maintaining effective relationships with internal and external stakeholders
  • Managing customer expectations
Technical / Professional Knowledge
  • Administrative procedures and systems
  • Banking knowledge
  • Banking procedures
  • Business principles
  • Business terms and definitions
  • Business writing
  • Cluster specific operations
  • Data analysis
  • Governance, Risk and Controls

How to apply

Click here to apply

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