Service Consultant – Capitec 214 views0 applications

Service Consultant – Capitec

Location: Standerton Image result for service consultant

 

Experience

Minimum:

  • No previous experience required

Ideal:

  • More than 1 year’s client service experience within a retail/ financial/ banking environment
  • Demonstrated track record of engaging in a sales and client facing environment
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
  • A relevant tertiary qualification in Commerce or Management

Knowledge

Minimum:

  • Knowledge and understanding of:
    • Basic calculations
    • Retail/consumer service environment

Ideal:

  • Knowledge and understanding of:
    • Capitec Bank Products
    • Internal business processes and procedures
    • Organisational Policies, including (but not limited to) the Credit Policy
Skills
  • Communications Skills
  • Interpersonal & Relationship management Skills
Competencies
  • Adhering to Principles and Values
  • Adhering to Principles and Values_Acting with Integrity
  • Adhering to Principles and Values_Demonstrating Beliefs and Principles
  • Adhering to Principles and Values_Showing Community and Social Responsibility
  • Delivering Results and Meeting Customer Expectations
  • Delivering Results and Meeting Customer Expectations_Championing Customer Needs
  • Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
  • Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
  • Delivering Results and Meeting Customer Expectations_Serving Customers
  • Entrepreneurial and Commercial Thinking
  • Entrepreneurial and Commercial Thinking_Controlling Costs
  • Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking
  • Entrepreneurial and Commercial Thinking_Leveraging Opportunities
  • Entrepreneurial and Commercial Thinking_Navigating Organisations
  • Following Instructions and Procedures
  • Following Instructions and Procedures_Accepting Direction
  • Following Instructions and Procedures_Following Policies and Procedures
  • Following Instructions and Procedures_Managing Meetings
  • Following Instructions and Procedures_Managing Risk
  • Following Instructions and Procedures_Managing Time
  • Following Instructions and Procedures_Working Safely
  • Persuading and Influencing
  • Persuading and Influencing_Making a Strong Impression
  • Persuading and Influencing_Making Convincing Arguments
  • Persuading and Influencing_Negotiating Agreements
  • Presenting and Communicating Information
  • Presenting and Communicating Information_Communicating Effectively
  • Presenting and Communicating information_Presenting and Public Speaking
  • Relating and Networking
  • Relating and Networking_Creating and Maintaining Networks
  • Relating and Networking_Establishing Relationships
  • Relating and Networking_Interacting with People at Different Levels
  • Relating and Networking_Managing Political Situations

Additional Information

  • A valid driver’s licence is preferred
  • Must have access to transport (personal/public)
  • Clear criminal and credit record
  • Flexible and mobile across regions is an advantage
  • Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system

How to apply

Click here to apply

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