Specialist: Service Assurance (aws) – Vodacom 148 views0 applications

Specialist: Service Assurance (aws) – Vodacom

Location: Midrand, JohannesburgVodacom subscriber numbers jump 13% - TechCentral

Closing date: 09 December 2020

 

Role Purpose

To provide high level, high quality assurance to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC), and to support the Hosting of technical aspects of a Converged Network infrastructure, Amazon Web Services , including Virtual and Physical Hosting services.

Your responsibilities will include:

To provide a high level, high quality service assurance role to Vodacom Business corporate clients, in the Customer Services Operations Centre [CSOC] Support Hosting technical aspects of a Converged Network infrastructure, Amazon Web Services , including Virtual and Physical Hosting services
Reporting of all incidents to relevant parties
Liaising with Client on all Hosting related events and fault resolutions
Fault Management update on Siebel SRM
Client update and follow up until incident closure: Complete understanding of ITIL practices
Cross collaboration with all levels within the Organization
 

The Ideal Candidate for this role will have:

A relevant IT diploma or B Degree in Information Technology Technical Engineering in Computer Science (essential)
Amazon Web Services Platform (Essential)
At least 3-5 years’ experience of which 2 years must be within a complex IP Routing and switching environment of which 1 year with service provider focus

OR 

Grade 12 and with valid Certifications in, Cisco certification ,VM Ware certifications, Email, DNS (Essential), Amazon Web Services Platform Certifications (Essential)
At least 5-7 years’ experience of which 3 years must be within a complex IP Routing and switching environment of which 2 years with service provider focus
Ability to Decide and Initiate Actions
Ability to apply Expertise and Technology
Ability to Plan and Organise ability
Ability to Analyse
Ability to Learn and Research


How to apply

Click here to apply

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